no nn posso fare nulla ... cmq ho gia contattato synology e gia mi hanno girato questa mail ... spero solo di non aver perso tutti i dati
"Hi Carlomagno,
Thank you for the inquiry.
Due to the mail system we use, please keep the content/our name in your further reply, else we might not be able to filter the mail correctly and then miss your mails.
We will need your permission to get into your system via telnet access and investigate the issue.
Please help to provide us with the information below so we can access your system.
Remote Access Instructions
===============================================================
1. Please enable the SSH function in Web UI of your Synology NAS . ( [Control Panel] > [Terminal] ).
2. Please confirm with the firewall on DS that do not block the ports we need. ( [Network Service] > [Firewall], you could enable "allow access" on the bottom)
3. Standard Ports we need you to open on your router/firewall : 22, 5000, 80 (5001 if you want HTTPS by default )
( Please see this link on how to forward your ports,
http://forum.synology.com/wiki/index.ph ... iskStation )
4. WAN IP Address of your Synology NAS:
( Please go to
http://www.yougetsignal.com/tools/open-ports/ to obtain IP information and check if the ports are opened or not )
5. A temporary password for admin account of your Synology NAS. (We need "admin" account, not admin-equal account)
6. Any other information/account/password/IP ..etc, which is related to your problem.
===============================================================
Thanks for your help.
--
Best regards,
Persey Chen
Technical Support / Synology Inc
Office Hours: 10:00 ~ 18:30 (GMT+8, Taipei/Taiwan Timezone) , Mon-Fri
Technical Support
Due to the frequent downloads of DSM 5.1, please expect to receive technical support reply in 3 to 5 working days. We apologize for any inconveniences and thank you for your understanding.
由於最新 DSM 5.1 獲得使用者的踴躍下載與高度詢問，我們會盡力於 3~5 個工作天內處理技術支援案件，群暉科技感謝您的支持與諒解。
Synology Great Knowledge Base || 更多的DSM應用教學
Convenient DSM Online Help || 方便的DSM線上說明
2014-12-27 2:30 GMT+08:00
[email protected] <
[email protected]>:
Problem Explanation: il sistema non rileva piu gli hard disk e il relativo volume
Problem Reproduce Steps: il nas all'avvio lampeggia su status in rosso e da il semguente messaggio "abnormality detected on server All volumes have been unmounted" il nas non rileva piu il volume da me creato e non rileva neanche piu gli hard disk...
richiedo assistenza tecnica e/o eventualmente la possibilità di effettuare un intervento in garanzia
grazie
